FAQ

We can’t wait to hear from you!
- Give us a shout on our website
- Tell us everything via email

Yes! What better gift than our creamy, dreamy ice cream? Gift cards can be purchased at
www.SMiZECream.com for web orders only, in increments of $25.00, $50.00, $100.00, $150.00

Currently, SMiZE Cream is not available for purchase in grocery stores, but we want to hear from
you! Email us to let us know where you want to see SMiZE Cream in your local grocer.

Yes, Tyra is totally obsessed with ice cream. She always has been. She wanted to start an ice
cream company over 10 years ago, but launched a talk show and wanted to make sure it was
successful. Two Emmy wins later, she’s now the founder of SMiZE Cream and spends the
majority of her time working hard on our innovative ice cream company. Think Marketing,
Branding, Strategy, Research & Development, and lots of ice cream tastings!

We are growing - fast! Check out our hiring page for current openings on the SMiZE Cream
team!

If you are not satisfied with your SMiZE Cream experience, please contact us here.

You know Mizz Tyra loves discovering new faces! From time to time, we will do searches for new stars of our SMiZE Cream ads. And when we search for you, we will be looking for you chowing down on our creamy and dreamy ice cream and yummy Surprizes. For now, keep posting those amazing photos of your storefront visits and online orders and tag us on the ‘Gram & FaceBook @smizecream. You never know whose green Smize may be looking at you for a fierce future opportunity. Werk!

Get ready to shimmy and shake cuz the bangin’ SMiZE Cream anthem can be found here. 🎶

Our founder is hard at work creating new fantastical flavors, traveling the world to expand the brand, and producing TV and all kinds of stuff. She loves seeing so many fierce peeps strike even fiercer poses with their SMiZE Cream! So we can’t promise you’ll see her, but there’s a big chance she’ll see you, especially if you tag us in your @SmizeCream pics!

SMiZE Cream does not currently offer official catering services, but we can still make your party extra special. Contact us here for bulk ordering that consists of 24 or more units (we will ship it to your door) or you can stock up in person at our SMiZE Cream ice cream shop in Santa Monica, California.

We love collaboration, sponsorships and win-win partnerships. Tyra says 1+1 = 11. Contact us to share your ideas for partnership opportunities with SMiZE Cream.

Yaaas! We are excited you want to sell SMiZE Cream in your store. Contact us to explore wholesale opportunities and we will see if we can accommodate.

Due to the nature of our products, we do not offer returns. All ice cream sales are final. Since your satisfaction is our priority, please contact our customer service here for any issues with your order.

SMiZE Cream is sold in perfectly portioned pre-packed 8 fl. oz. & 14 fl. oz. containers.

Super-premium ice cream means best of the best, baby! To break it down, ours is rich and dense and consists of quality ingredients, 14% milkfat, and 35% overrun which refers to the amount of air whipped into our ice cream while churning. Less air = More dreamy. More gourmet. And more, “Dang, this SMiZE Cream tastes so gooood!!!”

At this time, Smize Cream is not gluten-free. But, stay tuned! We are working on ice cream flavors and SMiZE Surprizes for all to enjoy!

Ok, let us break it down: Frozen custard is one of the richest and tastiest desserts you can ever experience. And SMiZE Cream is technically classified as a frozen custard, or custard-style ice cream as we like to call it. Say what?! Yep, it’s true, our base has over 1.4% egg yolk solids and 14% milkfat (must be 10% or more). Whatever...blah blah blah...it just tastes amazing!!!

Our creamy, dreamy SMiZE Cream starts with an ice cream base that is VAT pasteurized, meaning our cream, eggs, sugar, and other tantalizing ingredients are heated at a low temperature for a good amount of time. This slow pasteurization process brings out that rich and creamy taste and beautiful mouthfeel that only SMiZE CREAM delivers

You’ll find nuts in some of our flavors, but definitely not all. However, all flavors of SMiZE Cream are manufactured in a facility that processes all major allergens including: dairy, egg, wheat, soy, peanuts, tree nuts, and coconut. We cannot guarantee that our ice cream is completely free of any allergens. If you have a severe allergy, we recommend not ordering from or eating SMiZE Cream. You can find a list of each product's ingredients on our product page found here.

Our quality dairy is sourced from happy cows in New York State and New England (Vermont, Massachusetts, and Rhode Island).

A breakdown of the full ingredients for each irresistible flavor can be found on each of our product pages here.

Our delicious SMiZE Cream is best enjoyed by the "Enjoy by" date on the bottom of your container. But let's be honest, is it really gonna last that long?!

At this time, our SMiZE Cream flavors are not vegan. But our founder and our Ice Cream Scientist have already started R&D (that means Research and Development) to bring that creamy, dreamy SMiZE Cream texture and taste to non-dairy flavors. They are still in the early phase of creating and wanna know what kind of non-dairy base you would like for SMiZE Cream. Almond, Cashew, Coconut, Oat, Sunflower butter, or other tasty options? Let us know what vegan base (and flavors, too) you want here!

Currently, SMiZE Cream does not offer sugar-free options.

Some of the amazing and delicious ingredients used to make our ice cream and SMiZE Surprizes contain RSPO-certified sustainable palm oil. More on this sustainably sourced palm oil can be found here.

Our Purple Cookie Mon-Star & Me ice cream gets its pretty purple hue from natural purple carrot
extract. 💜

They sure are. 😊

Hidden within our creamy, dreamy ice cream is a yummy surprise inside - a SMiZE Surprize. Covered in naturally-colored sprinkles, the SMiZE SURPRIZE is a chunkalicious cookie dough truffle that after some serious digging, is a reward at the bottom of every SMiZE Cream cup. And it perfectly symbolizes what our company stands for: GOAL GETTING & DREAM CATCHING - inspiring people via our mentorship program to set goals and go for their dreams. So Dig, Baby, Dig for that Surprize!

SMiZE Cream offers 1, 2, and 3-day shipping options. Shipping times and cost vary by area, and will be calculated at checkout. You better believe, we have an option that matches the intensity of your cravings!

Currently, SMiZE Cream ships to the 48 contiguous states (we love you, Alaska, and Hawaii, and hope to be there soon!) Keep your smize peeled for future international offerings.

We are unable to ship SMiZE Cream to your P.O. Box per the United States Postal Service. We suggest speaking with your local postal service for any questions regarding this restriction.

Your SMiZE Cream will arrive with dry ice to keep it frozen during transit, but you should never touch it. Also, refer to the pamphlet about dry ice in your shipping box for these same helpful safety measures.
DRY ICE DON’Ts

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  DON’T TOUCH IT
  
  
  
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    Dry ice is super cold. Don’t touch with bare hands. Be careful!
    
  
  
  
  


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  DON’T PUT IT on your countertops or any hardwood.
  
  
  
  • 
    Dry Ice can damage those surfaces.
    
  
  
  
  


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  DON’T LEAVE IT INSIDE
  
  
  
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    After safely removing your SMiZE Cream, leave the dry ice in the box in a well-ventilated area overnight... it will disappear!
    
  
  
  
  


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  DON’T LET KIDS OR PETS NEAR IT!
  

At SMiZE Cream, we focus on delivering a product that is like no other, but sometimes oopsies happen. If you find your product to be less than amazing, there’s no need to return it, just contact one of our SMiZE Cream Associates here. We always want your feedback so we can serve you up a better experience next time.

Please contact our customer support center for modifications of online orders. We will address the change once the request has been received via email. Please be mindful that some orders may not be able to be rerouted if they have left our facility before your changes have been made.

Yes! You can have SMiZE Cream on your doorstep if you’re located within a 5 mile radius of our SMiZE Cream ice cream shop in Santa Monica, California (delivery time depending on local traffic). Order local Los Angeles delivery via GrubHub, Uber Eats, Doordash, and Postmates.

The SMiZE Cream minimum online order is six - 14 fl. oz choices when you “Build Your Own Box”. In addition, there’s a package of 9 you can choose which offers some cool $avings. We like a tasty deal and know you do, too!

There is no limit to how much SMiZE Cream you can enjoy! However, if you would like to place a bulk order of over 24 units, let us help you out by contacting us here.

The SMiZE Cream ice cream shop is located at Santa Monica Place, an outdoor shopping center near the beach in sunny Southern California.
The address is:
395 Santa Monica Place, in Center Plaza (Suite K01), Santa Monica, CA 90401

The SMiZE Cream ice cream shop’s operating hours vary seasonally. Make sure to check our Google page for the most up-to-date information!

There are two parking garages adjacent to Santa Monica Place, where the SMiZE Cream ice cream shop is located: Structure 7 and Structure 8 are immediately adjacent to Santa Monica Place and operate 24 hours daily. The first 90 minutes are free.
* Please note that SMiZE Cream is unable to validate parking.*

According to guidance from local health authorities, we strongly suggest all customers visiting SMIZE Cream wear a mask inside our store, regardless of vaccination status, for everyone's safety.

SMiZE Cream has instituted rigorous procedures for sanitization and employee safety during the ongoing COVID-19 pandemic. Face and hand protection, cleaning procedures, and guest service guidelines have all been created to protect guests and employees to the highest standards, meeting or exceeding CA and Federal guidelines. Our team is dedicated to serving you safely.

In compliance with the County of Los Angeles Department of Public Health order issued Friday, July 16th, 2021, all persons entering any indoor public setting, regardless of vaccination status, must wear a mask at all times. For more information, please refer to section 4-B-VII of the Order or visit publichealth.lacounty.gov

All seating for our Santa Monica Place location is outdoors surrounding our ice cream shop, so you can enjoy your SMiZE Cream with the breeze of the ocean in the air

At this time, our Santa Monica store does not accept cash payments. We accept Credit Cards & Debit Cards (Visa, Mastercard, Discover, American Express, JCB, UnionPay); and several contactless payment methods: GPay, Android Pay, Samsung Pay, Apple Pay. (Online National Shipping orders accept PayPal as well.)

The amazing photos you’ve seen all over social media are taken right at our SMiZE Cream ice cream shop...our fun storefront in Santa Monica, CA. So, come see us soon and you can snap fierce pics and grub on our creamy, dreamy ice cream full of Surprizes. We can’t wait to see you, boo! 😘